Frequently Asked Questions
Everything you need to know about your Bathu journey.
How do I determine my correct shoe size?
We recommend referring to our comprehensive size guide located on each product page. Our sneakers generally fit true to size, but if you are between sizes, we suggest opting for the larger size for maximum comfort.
What is the standard shipping timeframe?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Simply initiate a return through our online portal to receive a refund or exchange for a different size or style.
How should I clean and maintain my Bathu sneakers?
To preserve the quality of the materials, we recommend using a soft brush and a specialized sneaker cleaner. Avoid machine washing or harsh chemicals, and always allow your shoes to air dry naturally away from direct sunlight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal, Apple Pay, and local Buy Now Pay Later services.
Do you offer international shipping?
Yes, we ship our premium footwear globally. Shipping costs and import duties are calculated at checkout based on your specific location.